Shipping & Delivery Information

Our goal is to offer you the best shipping options, no matter where you live.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging.

All orders are processed within 72 hours after the order is placed. 

Plants are checked for quality and packaged with quality materials. Plants are shipped on Mondays and Tuesdays to ensure plants arrive before the weekend. 

Other products are collected, packaged and prepared for shipping within 72 hours. 

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

Plant delivery usually takes about 3-5 business days depending on the shipping courier of choice. Due to the pandemic, shipping may be delayed. 

International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product that saves money for shipping costs. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. Due to the pandemic, shipping may be delayed. 

International Shipping / Where We Ship 

Plants are only shipped within Canada, whereas accessories and apparel are shipped to most countries. 

Duties and Taxes

As orders are shipped internationally, please note that your order may be subject to duties and taxes. This is determined by your respective Government and is not the responsibility of thrive n’ gro. 

Shipping Courier 

We use DHL, UPS and Fedex. Our site uses real time shipping to calculate the cheapest rates with the boxes we will be sending your plants in. Due to winter protocols, we are ONLY offering overnight shipping and 2-day shipping.

Customers are only able to request for a specific courier prior to the order being shipped. It is highly recommended that you send us an email at thrivengro@gmail.com immediately after you purchase an item indicating your choice of shipping courier. 

Local Pick Up

Local pick-up is available for plants, simply choose “Local Pick-Up” when checking out. Orders can be picked up at A&W in Waterloo, Ontario at 315 Lincoln Rd.

Local Delivery

Local delivery is available through Plantrunz who delivers through the Southwestern Ontario region. They deliver to the Guelph region, Hamilton area, Halton region, Metropolitan Toronto, Peel region, York region, Durham region, Uxbridge & Oshawa, London Area, Peterborough to Kingston and Ottawa area. They also do deliveries in the smaller municipalities between major cities, however, the closest large city municipality pricing will apply. 

For more information, head to their website at plantrunz.com or message them on Instagram at @plantrunz. 

Combining Orders

Orders are combined when shipping automatically, provided that the customer puts in the same address for both orders.

For combining orders when doing local pick up, please inform our team prior to packaging and shipping of the plant. To combine orders, simply choose the “Local Pick-Up” option and email us at thrivengro@gmail.com with the order numbers and products.